It wasn't always this way, so the problem likely lies with compatibility on newer versions of Windows. Roxio's customer support has been slow to deal with it in many cases, creating confusion and anger among many customers. Even reinstalling the software doesn't seem to fix it. Many users have reported issues installing Roxio's own software, especially on PC, and have completely failed to make it work in a number of instances.

We strongly recommend finding a different VHS to DVD software, like OBS Studio for Mac or PC, if you have difficulty with Roxio's own software. And you can use the hardware with any other program capable of recognizing and converting from analog devices like your VCR. As long as your device has composite outputs, the Roxio VHS to DVD 3 Plus can capture video from it. Because it's USB 2.0, the copy speeds are limited, so this is a slow process. This device connects to any available USB 2.0 port on your laptop or desktop, while the composite RCA connections connect to your video device. Roxio Easy VHS to DVD 3 Plus has options for both composite and S-Video inputs.

Download roxio easy vhs to dvd driver